Stakeholder and their involvement

Optimisation of infrastructure and networks to increase resilience and guarantee water supply

 reduced access to high-quality water due to system inefficiencies related to water stress and extreme weather events

 safeguarding the water supply through the development of new infrastructural and technological solutions

evolution towards a circular water resource management model (including water reuse, sewage sludge recovery and reuse, etc.)

 failure to reduce pressures on water resources due to limited reuse of treated water

 contribution to the improvement of environmental and social contexts by optimising solutions for the circular water resource management
(reuse of treated water, sludge, etc. for different purposes)

Compliance of company performance with industry standards

promotion of ethical values, including combating unlawful conduct and corruption, throughout the value chain

 weakening of action to promote ethical principles in the relevant contexts due to bureaucratic-administrative barriers and cultural resistance

 contribution to the development of a healthy socio-economic system guided by ethical principles and respect for rules

Reduction of pressure on ecosystems (e.g. reduced emissions, efficient use of natural resources, reduction of land use, etc.) to protect ecosystem health and preserve natural cycles

interventions aimed at protecting the ecosystems in areas in which the company operates (protection of springs, natural heritage, protected areas and animal and plant species, etc.)

 failure to formalise specific commitments to protect biodiversity and ecosystems

 development of synergies with scientific partners and institutions to monitor biodiversity-rich areas and create ecological corridors

development of value-added services related to energy transition

Development of innovative and environmentally sustainable services and products in response to the changing needs of the environment and people

 increased inequalities caused by services provided in a predominantly digital mode (elderly, poorly digitised population, etc.)

 improvement in the quality of life of the community through the availability of services and products in line with emerging needs

creation of an high-quality, open and interconnected innovation and research ecosystem

 missed opportunities for innovative development due to lack of qualified skills and dedicated investment

 contribution to social progress and cultural growth

Management and reduction of waste produced by communities through its energy and material recovery (e.g. compost)

strengthening of secondary raw material recovery chains from waste materials (plastic, paper, etc.)

 possible challenges in the proper management of supply chains

 reduction of environmental changes caused by the use of raw materials

Building safe and secure working environments, starting with accident prevention

 occurrence of occupational accidents, with possible effects on public safety

 increase in safety and consequent improvement of service levels

promotion of a culture of workplace safety along the supply chain
(contracts, etc.)

 weakened action of promoting a culture of workplace safety in less wellequipped contexts such as small and very small businesses

 contribution to the improvement of the occupational health and safety conditions of supplier personnel

Responses to multi-stakeholder requirements, with shared value projects and co-design initiatives

 increased disputes with stakeholders due to their ineffective involvement in projects with a high impact on the region

 synergetic development of projects and initiatives that better respond to genuine stakeholder needs

specific identification and consideration of minorities and vulnerable stakeholders

 insuffcient implementation of initiatives for families and businesses in economic difficulty that reflect the challenging context (high bills, inflation, etc.)

 community support through the promotion of targeted initiatives, also in synergy with local institutions and associations (new forms of poverty, energy crisis, etc.)

Promotion of meritocratic working contexts able to optimise and increase skills and abilities

adoption of new work models capable
of responding to the needs of digital transformation, also with agile logic, based on collaboration and flexibility

Creation of high-quality and environmentally and socially sustainable infrastructures and projects

adoption of a design approach that integrates the genuine needs of stakeholders and promotes the acceptance of projects and infrastructures by the community

Availability of easily accessible and customised customer care services, also thanks to the increasing use of digital channels

availability of services in line with emerging customer needs and lifestyles

Implementation of procurement processes that prioritise the use of products and services that combine quality, eco-compatibility (recycled, reusable, etc.) and social responsibility

increasing supply chain certification, also
in relation to social aspects (protection of employment rights, human rights, quality of supplies, etc.) and environmental aspects (emissions, pollution, etc.)

Creation of inclusive and diverse models and workplaces that respect people

promotion of a workplace culture oriented towards preserving the well-being of people within the organisation and respecting their private lives (welfare, work/life balance initiatives, etc.)

Long-term value creation through the integration of sustainable success (social and environmental dimensions) into strategic objectives, management remuneration policies and internal control systems

construction of governance models capable of developing long-term strategies that consider sustainability guidelines

Promotion of environmental and social elements in business financing decisions (Green Bonds, etc.)