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Sustainability Report
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Introduction
Letter to the stakeholders
Disclosing sustainability: methodological note
Corporate identity
Group profile
Acea’s History
Business and functions of the main group companies
Context analysis and business model
Ownership structure and general economic indicators
Information required by the European taxonomy
Information required by the European taxonomy - Overview
Analysis of eligibility and alignment
Economic and financial KPIs
Accounting standards and supplementary information pursuant to regulation 852/2020
Strategy and sustainability
Integrated strategy overview
The 2020-2024 Sustainability plan and the operational goals
Corporate governance and management systems
Corporate governance at Acea
Internal control and risk management system
Management systems
Stakeholder and allocation of generated value
Distribution of the value generated by Acea
Stakeholder and their involvement
Relations with the stakeholders
Customers and the community
Customers and the community - Overview
Acea group customers: electricity and water services
Perceived quality
Quality delivered
Pricing
Customer care
Communication, events and solidarity
Suppliers
Suppliers - Overview
Consolidated external costs
Procurement Policies
Analysis of procurements and the supply chain
Sustainability in the selection and assessment of suppliers: from qualification to ongoing contracts
Health and safety along the supply chain: awareness raising and audits
Staff
Acea’s employees
Hours worked, salary and pension funds
Labour-management relations
Occupational health and safety
Human capital development and communications
Diversity, inclusion and Welfare
Community life at Acea
Shareholders and investors
Shareholders and investors - Overview
Economic flow to shareholders and investors
Agency ratings
Financial disclosure
The institutions and the company
The institutions and the company - Overview
Relations with institutions
The company as a stakeholder
Relations with the environment
Environmental sustainability and the primary challenges
Environmental sustainability and the primary challenges - Overview
Environmental and climate risks: in-depth analysis and disclosure
Environmental management
Safeguarding of land and biodiversity
Energy segment
Energy segment - Overview
Energy production: fossil and renewable energy sources
Energy distribution
Environment segment
Environment segment - Overview
Waste-to-energy, composting, disposal of liquid waste and related services
Water segment
Water segment - Overview
Water quality
Water safety plans (WSPs)
Water losses
Sewerage service and treatment system
The use of materials, energy and water
The use of materials, energy and water - Overview
Consumption of materials
Energy consumption
Energy savings
Attention to the use of water resources
Emissions
Emissions - Overview
Atmospheric emissions
Waste
Waste - Overview
Waste from the integrated water system
Waste from the environment segment
Waste from distribution of electricity
Other contents
Water companies data sheets and overseas activities
GRI content index
Opinion letter of the independent auditor
Environmental account
Environmental account - overview
Consolidated Financial Statements
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Reports on operations
Financial Statements
Consolidated Financial Statements
Report on corporate governance
Sustainability Report
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Corporate identity
Relations with stakeholders
Relations with the environment
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Sustainability
Relations Stakeholders
Suppliers
Suppliers - Overview
Suppliers - Overview